Every feature your team needs
No add-ons, no upgrades, no hidden tiers. Every feature is included on every plan.
Browser Softphone
Make and receive calls right from your browser. No downloads, no plugins — just open your dashboard and start talking.
Native Desktop & Mobile Apps
Native apps for macOS, Windows, iOS, and Android. Full CallKit integration on mobile, system-level notifications on desktop.
SIP Phone Support
Bring your own desk phones. Connect any SIP-compatible hardware with secure credential-based authentication.
Visual IVR Builder
Design call flows visually with our drag-and-drop IVR builder. Greetings, menus, routing — no code required.
Ring Groups
Route calls to groups of agents simultaneously. Every phone rings at once so no call goes unanswered.
Extensions & Internal Calling
Assign extensions to team members for quick internal transfers. Dial by extension from the softphone or desk phone.
Hold, Transfer & Conference
Full call control at your fingertips. Place callers on hold, warm-transfer to a colleague, or send straight to voicemail.
Voicemail with Transcription
Never miss a message. Voicemails are automatically transcribed so you can read them at a glance.
Call Recording
Record calls for training, compliance, or review. Recordings are stored securely and accessible from your dashboard.
Caller ID Matching
Incoming calls are automatically matched to your contacts so you know who is calling before you pick up.
Multi-Office Support
Manage multiple locations from a single account. Each office gets its own phone numbers, contacts, and settings.
Role-Based Access
Fine-grained permissions at the system, company, and office level. Control exactly what each team member can see and do.
Browser Softphone & Native Apps
Make and receive calls right from your browser — no downloads or plugins required. Prefer a native experience? Our macOS and Windows desktop apps deliver system-level notifications and a dedicated dial pad. On the go, the iOS and Android apps provide full native integration for incoming calls and push notifications. Your team chooses the device; Intonate handles the rest.
SIP Phone Support
Already have desk phones? Connect any SIP-compatible device with per-device credentials and IP allowlisting. Browser softphones, mobile apps, and SIP phones all ring simultaneously so no call goes unanswered.
Visual IVR Builder
Design professional call flows visually. Build greeting menus, route callers by key press, connect to specific team members or ring groups — all without writing a line of code. Changes take effect immediately.
Ring Groups & Extensions
Create ring groups so incoming calls ring all members simultaneously. Assign extensions for quick internal transfers between team members — from the softphone, mobile app, or desk phone. Dial by extension or use the company directory.
Hold, Transfer & Voicemail
Full call control at your fingertips. Place callers on hold with music, warm-transfer to a colleague by extension, or send directly to voicemail. Custom voicemail greetings — text-to-speech or record your own — with automatic transcription so you can read messages at a glance.
Multi-Office & Access Control
Manage multiple locations from a single account. Each office gets its own phone numbers, contacts, and settings. Fine-grained role-based permissions at the system, company, and office level give you control over exactly what each team member can see and do.
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